Maltby Hilltop
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Complaints Procedure Statement

Nexus Multi Academy Trust has one Complaints Policy & Procedure for all our academies.
Our Complaints Procedure will:


• encourage resolution of problems by informal means wherever possible
​• be easily accessible and publicised
• be simple to understand and use
• be impartial
• be non-adversarial
• allow swift handling with established time-limits for action and keeping people informed of the progress
• ensure a full and fair investigation by an independent person where necessary
• respect people’s desire for confidentiality
• address all the points at issue and provide an effective response and appropriate redress, where necessary
• provide information to the Trust’s senior management team so that services can be improved.

The Trust will be clear about the difference between a concern and a complaint.
We will take concerns seriously at the earliest stage to reduce the numbers that develop into complaints.
As per our complaints procedure, there are three stages
in which a complaint can be dealt with:


Stage 1: Informal Resolution
Stage 2: Formal Resolution Stage
Stage 3: Panel Hearing


The number of complaints registered using formal procedure in the previous academic year
​2017/18 = Zero



Nexus Trust’s complaint’s policy can be accessed here 

If you wish to make a complaint then please download / complete
the Nexus Trust’s complaints form.
•Download here•
Completed forms to be return to David Burdett - Headteacher Hilltop School

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4/4/2019

​​​​​​​• Only students that have had permission from parents / carers can have their image shown on our website •


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 For information, advice & to report 
​concerns directly to CEOP,
​visit the Safety Centre
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Ofsted Report
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Hilltop E-Safety Page

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 • Paper copies of information on our school website are available on request from our school office •

     Updated 30/1/2023

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Maltby Hilltop School; an Academy in Nexus Multi Academy Trust; A Private Ltd Company;
Registered in England & Wales  Company Number: 10075893
Registered Office: Maltby Hilltop School, Larch Road, Maltby, Rotherham, S. Yorks, England, S66 8AZ
​A charitable company. www.nexusmat.org

© 2022 Hilltop School All Rights Reserved